Dear Peter
We spoke briefly on the phone the other day. I am curious to know if anyone else has received and signed a very misleading letter from www.fairguide.com.
It would appear they have got my company details as I visited Salon Nautica in Palma earlier this year.
Basically, the recipient is invited to fill out company name and details to be inserted free on their internet ´Fair Guide´ data base.
However, if you sign at the bottom of the page, you are agreeing to pay €971 per year, for 3 years!
Regards,
Alastair Sutherland
Dear Peter,
We spoke a while ago regarding my very bad experience with Jazztel, the story goes like this:
Towards the end of April I received a phone call from a sales person, claiming that he was working with Telefonica when he is actuallly with Jazztel. During the conversation he indicates that there is a special offer etc and that if I were interested he would send information and a contract by post, and that unless it was signed and returned no contract was valid.
I repeated this statement to him a couple of times to make sure I was not misunderstanding him, but he reassured me that I didn´t have to worry.
He confirmed my details, name, address, NIE no. and also wanted my bank details, which I refused to give him.
However he advised that I would get another phone call from the company where I would have to confirm some details and it would be recorded.Towards the end of this recorded conversation, I heard that if I wish to cancel this contract I have 7 days to call a certain number to cancel it.
When I spoke to protest, the lady hung up on me.
I called Telefonica (still believing that this sales person was from that company) and explained what happened.
They told me that Jazztel had nothing to do with them and there was nothing they could do, being that the conversation was recorded. I then called Jazztel and again explained was happened and all they had to say is that I had to write a fax, sending a copy of my NIE to cancel the contract
On the 25th April after speaking to Jazztel and telling them exactly what I thought of their sales technique, I sent a fax to cancel this contract, however cancelling a contract is not as easy as to getting conned into one. In doing this, I had no internet at home for 10 days and was forced to go through Jazztel.
I went to the consumer affairs on the 26th April and put in a complaint.
Of course, this is not new to them and it seems this is happening all the time. They have hundreds of complaints about Jazztel and other companies like them.
During this time I received invoices which I threw out, and also a letter saying that they could not debit the invoice from my bank account. Of course they couldn´t because I didn´t give them one, so obviously the sales person invented one, as they bank details they had were from a completely different bank.
On Friday 28th September, I received a letter from "Govern de Les Illes Balears - Conselleria de Salut i Consum - Direcció General de Consum - Reclamacions" - Attached was a fax from Jazztel to Consumer Affairs, apologising for this indicident and that on the 25th August they are in the process of cancelling my contract.
They cancel all invoices (which I had no intention of paying) etc. etc. It is very obvious that this is a standard letter and that they don´t give a damn about this situation.
To this date I cannot directly call through telefonica, when I dial I have a recorded message from Jazztel. It seems that my calls still go through Jazztel, as somehow they are connected by direct dialling through them.
Now the big question here is: How is it possible that the Government allows these companies to use these unethical methods to contract people? How can a contract be made with a simple phone call when it takes, faxes, copies of identification to cancel it, and not to mention time (this started at the end of April, we are at the beginning of October - 5 months) and I still have Jazztel haunting me. Regards,
Sophie Berrita
Eds note: What a sad world, when these cowboys are allowed to get away with such fraudulent actions!
As always it´s a case of “buyer beware”, but forewarned is forearmed, so maybe this information will prevent others from getting ripped off !