Dear Peter,
I was interested to read the letter from Sophie Berrita regarding Jazztel and the following might be of interest to your readers.
In June of this year my neighbour introduced me to Jazztel as a much cheaper and efficient service. He had so much trouble with Wanadoo that we decided to install Jazztel in my house with a router so that we could both use the Internet at all times.
Jazztel service was installed and a router supplied which has now been working for or over 4 months. The first good news was when a credit note for €15 arrived by post from Telefonica, as I had paid in advance for the June service. It appears that Jazztel now own the line, which was previously owned by Telefonica. The other good news is that all telephone calls in Spain are FREE.
My monthly bill has been reduced from €90 to €55 and I have full broadband service.
Now for the problems … after one month my Jazztel Internet line failed for 2 days.
This did not stop me using the normal phone with free calls in Spain. I have been given a hot line to the Jazztel engineers who were very quick and courteous to fix the problem.
They explained that Telefonica were upset that they were loosing customers to Jazztel and that they were blocking Jazztel user lines that were previously owned by Telefonica.
I was one of those customers!
I checked their web site and found that Jazztel had taken Telefonica to court over this matter in July and won their case with damages of over €120,000 awarded.
Since then I still get the occasional failure of Jazztel, but a quick phone to their engineers seems to fix the matter in a couple of days.
Overall I am very pleased with my Jazztel and especially with Skype, which enables me to talk to my brother in Bangkok twice a week face to face at no charge.
I hope this information is of some use.
Kindest regards, Niels Svendsen
Dear Peter,
I read the letter to the editor about fairguide.com from Alistair Sutherland.
We had the same experience, the company is in Austria and is called Construct Data. We had big problems to cancel the payment, even after the certificated cancellation (which they say is the only way) they kept on sending invoices!
Their is a circular letter in existence to warn the public, which highlights "affected companies", and it looks like there are already 670 of them "attacked" by CONSTRUCT DATA (and others like them).
Regards, Brigitte. Yacht Center Palma
Eds Note: The circular letter Brigitte refers to gives the following web sites for further info:
www.vertikel.net/en/stories.php?id=1266
www.werberat.or.at/news.asp?id=38